Privacy Policy

Privacy Policy

Last updated: March 4, 2025

At Digi EcomShift Private Limited, we care deeply about your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (ecomshift.in), make a purchase, or interact with our services in any way.

By using our website or services, you’re agreeing to the practices described here. If you’re not comfortable with anything outlined below, we recommend not using our services.

1. Who This Policy Covers

This policy applies to anyone using our website – whether you’re just browsing, shopping, or contacting us. When we say “you” or “your,” we mean the customer, visitor, or user interacting with our platform.

2. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or due to legal or regulatory requirements. When we do, we’ll update the date at the top of this page. Please check back from time to time to stay informed.

3. What Information We Collect

The type of personal information we collect depends on how you use our site. Here’s a breakdown:

🔹 Information You Share With Us

This includes details you give us directly, such as:

  • Name, phone number, email address, and shipping/billing addresses

  • Payment details (only processed securely through trusted payment providers)

  • Account login info (like username, password)

  • Any messages or support requests you send us

🔹 Information We Collect Automatically

When you visit or interact with our site, we may collect:

  • Device type, browser info, IP address

  • How you use the site (pages visited, clicks, time spent)

  • Location (if you allow it)

We use cookies and similar tools to gather this info. You can learn more about how Shopify (our e-commerce platform) uses cookies here: Shopify Cookie Policy

🔹 Info from Third Parties

We may also get data from trusted partners like:

  • Shopify (for powering our store)

  • Payment processors (to handle transactions securely)

  • Marketing or analytics tools

Any information shared with us by these third parties is handled with the same level of care as if you gave it to us directly.

4. How We Use Your Information

We only use your personal data for things that help us provide and improve your experience:

  • To process your orders and deliver products

  • To communicate with you about orders, returns, and customer support

  • To send promotional offers (only if you opt-in)

  • To keep our website secure and prevent fraud

  • To improve our services based on your feedback and behavior

5. Sharing Your Information

We don’t sell your personal data. But we may share it with trusted partners who help us operate, such as:

  • Service providers (e.g., payment gateways, shipping partners)

  • Business partners (e.g., marketing platforms – if you’ve opted in)

  • Affiliates within our company group

  • In the event of a business transfer like a merger or acquisition

6. User-Generated Content

If you post product reviews or comments, those may be visible publicly. Please avoid sharing personal details in public posts.

7. Children’s Privacy

Our site is not meant for children, and we don’t knowingly collect personal data from anyone under 13. If we find out we’ve done so by mistake, we’ll delete it immediately.

8. Security and Data Retention

We use industry-standard security measures to keep your information safe. While no system is 100% secure, we work hard to protect your data.

We keep your information only as long as needed for the purposes outlined in this policy, unless a longer period is required by law.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the personal info we hold about you

  • Correct inaccurate data

  • Request deletion of your information

  • Limit or object to how we use your data

To exercise your rights, just reach out using the contact info below.

10. International Users

If you’re visiting from outside India, please know that your information may be transferred and stored in countries (like India) where our systems and services operate. We follow appropriate legal frameworks to keep that data safe.

11. Questions or Concerns?

We’re here to help! If you have any questions or concerns about how we handle your data, reach out anytime.

Contact Us:

Digi EcomShift Private Limited
📧 Email: ceo@ecomshift.in
🏢 Address: Office 6F-01, Landmark Prime, Tandalja, Vadodara, Gujarat – 390012, India
🌐 Website: www.ecomshift.in